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Booking policies: must do

  Introduction for newly assign driver Morning check in and evening check out with the driver regarding: Truck and trailer numbers; Documents for truck and trailer; Current Location; Pick up/Delivery Information; Road Inspections and other. Plan the driver’s trip...

Dispatch & Load policies

Transportation dispatchers are the people behind the scenes who ensure that truck drivers have cargo to carry and stick to their appointed arrival times and destinations. Dispatchers help truck drivers to concentrate on routes and to safely deliver their cargo. Truck...

Booking policies: don’t do

Don’t book load without written confirmation that driver and equipment are ready. Don’t book to/from/through OR, WA. Don’t take “just in time” loads. Don’t’ book loads that driver will have no log time to deliver. Don’t push drivers to delivers the load if they do not...

General rules

Dispatcher has to perform his duties in professional manner and to be cooperative with other team members, drivers and brokers. Dispatchers working hours are from 7am to 5pm. However, dispatcher cannot leave if any of the trucks are still open for load. First day on a...

Hours of Service Regulations

You have to check with your driver how many hours he is allowed to drive in a day, and plan the trip accordingly, if the driver is using paper log. For e-log drivers you have to monitor their performance using the keep trucking app. If you notice repeated violations...

Tickets and DOT inspections

In case, your driver receives a ticket or DOT road inspection, you have to notify the Safety Department as soon as possible. You have to communicate to the driver that all tickets and DOT road inspections need to be send to the office within 24 hour. If the inspection...
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